Running a business can be stressful work. In the modern age, this stress is compounded by the need to operate integrated IT systems in whatever industry you’re in.
According to SmallBizGenius, some 90 percent of all small businesses use Information Technology, often as a fundamental part of their operations. For large corporations, the use of Information Technology is a necessity.
Unless you happen to have an IT whizkid among your ranks or are willing to hire a permanent member of IT staff, you’ll likely be looking to outsource your IT support. Depending on the size of your organization, you’ll either be looking to contract a local group or a nationwide IT company.
Good business IT support groups look to integrate themselves into the structure of your organization, allowing them to solve problems without upsetting the working environment you have developed.
Elza Wenzel, writing for entrepreneur.com, recently shared some tips on how to find a good IT support service. She suggests that the best IT support is offered by companies that express a desire to know your business inside out. If they are asking a lot of questions, they are on the right track.
Before making enquiries and signing contracts, you’ll want to check that you’ll be getting the right support for your business. Here are some areas of IT support that are essential to modern networked businesses.
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Monitoring
IT support should include regular monitoring of your systems. If a system is properly monitored, problems can be stopped before they get out of hand and faults in your IT network can be identified before a problem even arises. Pick an IT support company that offers to prevent problems, not just solve them after the fact!
Help Desk
This is what most people will think of when they picture ‘IT support’, but a good help desk service offers far more than just a grumpy nerd asking if you have turned your computer off and on again. Instead, a good help desk service deals proactively with account issues, dispatching hardware repair workers and solving data loss and backup problems.
Cloud Consulting
The way we store data is changing rapidly. Businesses are no longer constricted to on-site server storage, but instead often utilize cloud computing to house the vast amounts of data that are created when running a successful company.
The cloud storage industry is multi-faceted and relatively confusing to the newcomer, and a good IT support team will guide you as you pick storage providers. Use their expertise!
Systems Maintenance
Sometimes, things just go wrong. A good IT support company will ensure that any repairs are carried out swiftly and with the least amount of disruption to your business. They will have trusted networks of technicians ready to help at a moment’s notice.
Managed Print Services
This is especially necessary if you plan on operating a large office. Keeping multiple printers connected to a central, controllable network allows for increased monitoring and advanced budget planning for ink and maintenance.
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